Legal
Returns & Refunds
Xposure is a marketplace connecting you with independent Australian fashion brands. Each order is fulfilled directly by the brand. This policy outlines how returns and refunds work across our platform.
💳 Cash refund
Returned to your original payment method — card, Apple Pay, Google Pay, or PayPal. Processing takes 2–5 business days depending on your bank.
🎁 Store credit
Applied to your Xposure account instantly. Never expires. Use it on any brand across the platform at checkout.
1. How to request a return
Contact the brand directly via their store page on Xposure — you'll find their details on the brand's storefront. Once the brand confirms your return, we'll process your refund within 2 business days. You choose whether you'd like a cash refund or Xposure store credit.
2. Change of mind returns
We accept change of mind returns within 14 days of delivery. You can choose to receive a cash refund to your original payment method or Xposure store credit — whichever you prefer.
- ·Item must be unworn, unwashed and in original condition with all tags attached
- ·Returned in original packaging where possible
- ·Sale and final sale items are not eligible
- ·Swimwear, underwear and pierced jewellery cannot be returned for hygiene reasons
Who pays return shipping?
You are responsible for return shipping costs on change of mind returns. We recommend a tracked service — we cannot process refunds for items lost in transit. Original shipping costs are non-refundable.
3. Faulty or incorrect items
If you receive a faulty, damaged or incorrect item you are entitled to a full refund or replacement under Australian Consumer Law. This applies regardless of whether the item was on sale.
Return shipping
The brand must provide a prepaid return label. If they don't within 48 hours, contact us at hello@xposure.au and we'll step in.
What you get back
Full refund including original shipping, back to your original payment method. Or store credit if you prefer — your choice.
4. Cancellations
Changed your mind right after ordering? If your order hasn't been dispatched yet you can cancel it directly from your account page. Refunds for cancellations are processed within 2 business days — as a cash refund or store credit, your choice.
5. Refund timeline
Once a return or cancellation is confirmed, refunds are processed within 2 business days. Cash refunds then take a further 3–5 business days to appear depending on your bank or card provider. Store credit appears in your account instantly.
6. Final sale items
Items marked as Final Sale are not eligible for returns or refunds except where required by Australian Consumer Law — for example if the item is faulty or not as described.
7. Items not received
If your order hasn't arrived within the estimated window, contact the brand directly first as they hold the tracking details. If you can't resolve it with the brand, reach out to us and we'll assist.
8. Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law. If a product has a major failure you are entitled to choose a refund or replacement. If a product has a minor failure we may offer a repair, replacement or refund.
9. Contact us
For any returns or refund queries email us at hello@xposure.au. We aim to respond within 1 business day.
Last updated: May 2026