Seller Agreement

1. Eligibility

To sell on Xposure, your brand must be based in Australia or New Zealand, sell original products (not resale or dropshipping), and maintain a professional standard of product quality, photography, and customer service. Xposure reserves the right to approve or reject any application at its sole discretion and to remove any brand from the platform for breach of this agreement.

2. Commission & Fees

Xposure operates on a fixed revenue-share model. Your commission rate will be confirmed in writing upon approval of your application. Stripe processing fees apply and will be outlined in your onboarding documentation. Xposure covers the Stripe processing fee on the shipping portion of each order, ensuring you receive the full shipping amount your customer paid.

3. Payouts

Payouts are processed weekly every Monday via Stripe Connect to your nominated bank account. To receive payouts, you must complete Stripe Connect onboarding via your dashboard Settings. Xposure is not responsible for delays caused by your bank or Stripe. Payout amounts are shown in your brand dashboard with a full breakdown of deductions.

4. Order Fulfilment

As a seller on Xposure, you are responsible for:

• ·Dispatching orders within 1–3 business days of receiving an order notification
• ·Providing accurate tracking information directly to the customer
• ·Maintaining sufficient stock levels and keeping your product listings up to date
• ·Ensuring products match their descriptions, images, and sizing information
• ·Packaging orders professionally and securely

5. Returns & Refunds

You are responsible for handling returns in accordance with Xposure's Returns Policy and Australian Consumer Law. Specifically:

• ·Change of mind returns must be accepted within 14 days of delivery if the item is unworn and in original condition
• ·Faulty or incorrect items must be accepted for return regardless of sale status
• ·For faulty items, you must provide the customer with a prepaid return shipping label within 48 hours of the return request
• ·Refunds are processed by Xposure once the return is confirmed — the equivalent amount will be recovered from your Stripe Connect balance
• ·If your Stripe balance is insufficient, Stripe will recover the amount from future payouts or directly from your linked bank account

You acknowledge that payout clawbacks may occur for refunds, chargebacks, or disputes and agree not to hold Xposure liable for such recoveries.

6. Product Listings

All product listings must be accurate, complete, and not misleading. You must not list counterfeit, infringing, or prohibited items. Xposure reserves the right to remove any listing that violates these requirements or that we deem inappropriate for the platform at our sole discretion.

7. Brand Standards

You agree to maintain a professional standard of customer communication, respond to customer enquiries within 2 business days, and represent your brand in a way that upholds the reputation of Xposure. Repeated negative customer experiences, poor fulfilment, or failure to meet these standards may result in removal from the platform.

8. Intellectual Property

You retain ownership of all your brand assets, product images, and descriptions. By listing on Xposure, you grant us a non-exclusive licence to display your content on the platform and in marketing materials. You warrant that you own or have the right to use all content you submit.

9. Termination

Either party may terminate this agreement at any time. You may request removal of your store by contacting hello@xposure.com.au. Xposure may suspend or remove your store immediately for breach of this agreement, fraudulent activity, or conduct that harms the platform or its customers. Any outstanding orders at the time of termination must still be fulfilled.

10. Limitation of Liability

Xposure provides a marketplace platform only. We are not liable for your products, shipping, customer disputes, or any losses arising from your use of the platform. Our total liability to you in any circumstance is limited to the commission fees paid by you in the 3 months prior to the claim.

11. Governing Law

This agreement is governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact

For questions about this agreement, contact us at hello@xposure.com.au